Service Innovation Specialist

New York City, NY

Full Time

Experienced

About Us

Malk Partners, now part of SLR Consulting, is consulting firm that advises many of the world’s most successful investors on risk management and responsible investment. Malk assists asset managers in establishing best-in-class environmental, social, and governance (ESG) programs that are deployed throughout the investment lifecycle in order to mitigate risk and create value. We partner with firms that invest across a range of industries and investment strategies, including financial services, healthcare, technology, manufacturing, and consumer products. Malk was an early entrant into this rapidly evolving industry and continues to be at the forefront of ESG innovation and defining best practices. Malk’s dedicated Solutions team was formed to improve and scale Malk’s processes, products, and deliverables.

Job Description

The Service Innovation Specialist will play a critical role on our Solutions team. Under the direction of the Service Innovation Senior Manager, you will work with a wide-ranging group of stakeholders (e.g., senior leadership, mid-level/junior employees, external vendors/partners) to improve processes (i.e., to drive efficiency and quality, e.g., AI-enablement) and develop new product/service offerings (e.g., ESG regulatory, ESG value creation, new diligence types). You will be responsible for managing projects from idea generation through execution. This is an ideal role for someone who is both a visionary and executor, as well as someone who wants to gain exposure across the full breadth of Malk’s verticals and ESG services. The Service Innovation Specialist will report into the Service Innovation Senior Manager and have regular exposure to the SVP, Solutions.

Responsibilities

Manage multiple concurrent projects, including longer-term (i.e., months-long), multi-stakeholder projects
Collaborate with stakeholders at both SLR and Malk across verticals (Private Equity, Growth Equity, Private Credit, Multi-Strategy, Value Creation, Monitoring, Data) and levels (senior leadership, mid-level/junior employees), as well as with external vendors/partners
Develop internal processes, tools, and resources to drive efficiency and quality (e.g., AI-enablement tools, updates to Malk’s ESG issue areas)
Develop new product/service offerings, including design of underlying processes, supporting tools, deliverable templates, fictitious deliverables for business development purposes, etc.
Collaborate with delivery team on client-facing projects for new product types
Develop training resources and guidance (e.g., memos, primers) for internal up-skilling on new processes, products, etc. and lead trainings
Institutional knowledge development, including ongoing research on ESG best practices, updates, and market trends to inform ongoing process enhancements and business development opportunitie
Support Service Innovation Senior Manager on Solutions strategy development
Support on other Solutions projects, as directed

Qualifications

3-4+ years of professional experience
Foundational ESG knowledge, including industry and regulatory frameworks (TCFD, SFDR, California’s SB-261/253)
Proactive work style: ability to up-skill quickly and independently on a diverse array of processes and ESG topics
Ability to navigate ambiguity and bring clarity and structure to complex problems
Creative thinking: ability to design novel, fit-for-purpose processes and products/services
Experience (or strong aptitude) for creating working tools (i.e., in Excel, within software or AI platforms)
Experience (or strong aptitude) in becoming an “expert” on technology/software platforms and integrating these with delivery and operational processes
Experience with generative AI platforms (e.g., ChatGPT, Copilot), preferably including skills in prompt development and agent building
Strong skills in project and stakeholder management; communication; writing; presentation, deliverable, and training/guidance development
Interest in innovation, process and systems-building, and deep diving on ESG research

Compensation & Location

Location: New York; Hybrid model: In-Office Tuesday, Wednesday, and Thursday
Compensation: $95-100K

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